Shipping policy

Delivery Across Kazakhstan

We deliver orders throughout Kazakhstan so you can shop from anywhere in the country and access carefully selected original items from global brands and Italian collections.

Delivery cost is calculated according to the carrier’s rates and depends on the delivery region.

Delivery Time

The average delivery time is up to 14 days.

In many cases, orders arrive earlier — as soon as your parcel is ready for shipment, you will be the first to receive a notification.

We continuously improve our logistics and work on reducing delivery times without compromising service quality.

Why Delivery Takes Up to 14 Days

Balleria operates in a personal PREMIUM SOURCING format.

We do not store mass inventory in a local warehouse — most items are sourced directly from European suppliers and partners after order confirmation.

This approach allows us to:

• offer original branded items without unnecessary markups;

• source rare sizes, models, and collections;

• provide access to current items that quickly sell out;

• maintain more competitive pricing through direct supply.

We focus not on mass fast delivery, but on quality, authenticity, and a personalized approach for every client.

Your Convenience Is Our Priority

After placing your order, you will receive a confirmation and tracking number so you can monitor the delivery status at any time.

If you have any questions, the Balleria team is always ready to help:

• Email: info@balleria.com.kz

• Phone: +7 777 046 6387

Exclusive Care for Every Client

Thank you for choosing Balleria.

We create a space where premium service, original brands, and attention to detail become part of your shopping experience.