Privacy Policy

Version: May 2025

Dear User,

This Privacy Policy is provided in accordance with the legislation of the Republic of Kazakhstan and international data protection standards. It outlines what personal data we collect, how and why we process it when you use the website balleria.com.kz.

1. Data Controller

The data controller is BALLERIA LLP.
Contact: info@balleria.com.kz

2. What Data We Collect

We may collect and process the following categories of personal data:

First and last name, contact details (phone, email)
Shipping address and payment information when placing an order
Information provided via contact forms, support requests, reviews
Website usage data: IP address, device type, browser, cookies
Data entered during registration or newsletter subscription

Note: We do not intentionally collect special categories of data. If you voluntarily provide such data, you consent to its processing.

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

Processing, payment, and delivery of orders
Communication and customer support
Sending newsletters and promotions (with your consent)
Improving the website and user experience
Fulfilling legal obligations
Ensuring security and preventing fraud

Legal basis: contract performance, user consent, legitimate interest, legal compliance.

4. Data Recipients

Your data may be shared with:

BALLERIA staff and contractors involved in order processing
Delivery and logistics providers
IT service providers (e.g., hosting, email, CRM platforms)
Government authorities where required by law

We do not sell your data or share it with third parties for marketing purposes.

5. Data Retention

Order-related data: stored as required by law
Marketing data: stored until consent is withdrawn
Support inquiries: stored until resolved
Cookies and analytics: stored for up to 12 months

6. Your Rights

You have the right to:

Request access to your data
Request correction or deletion of your data
Restrict or object to data processing
Withdraw consent (if processing is based on it)
File a complaint with a data protection authority

To exercise your rights: info@balleria.com.kz

7. Cookies

We use cookies to:

Ensure the proper functioning of the website
Remember your preferences (language, cart, etc.)
Analyze traffic and improve the website
Show personalized ads (only with your consent)

You can manage cookies in your browser settings. More details can be found in our "Cookie Policy".

8. Policy Updates

We may update this Privacy Policy from time to time. The current version will always be available on this page and becomes effective upon publication.