We aim to make your experience with BALLERIA seamless, elegant, and supportive — from selection to delivery and even returns.
If you need assistance, our support team is here to help with:
Order Support
Placing a new order
Checking delivery status
Requesting a return or exchange
Address or payment-related questions
Product Inquiries
Size and fit guidance
Availability of specific items
Styling tips or recommendations
Returns & Refunds
You may request a return within 14 days of receiving your order. Items must be unworn and returned with original tags and packaging. Learn more on our Return Policy page or contact us directly for assistance.
How to Reach Us
Email: info@balleria.kz
WhatsApp: +7 777 046 6387
We aim to respond within one business day. Customer service hours: Mon–Fri, 10:00–18:00 (GMT+6).
Your comfort is our priority.
Whether you have a question, a suggestion, or need assistance — we’re here and ready to help.
MCM
CANADA GOOSE
CARHARTT WIP
ALEXANDER WANG
PATAGONIA
BRUNELLO CUCINELLI
A.P.C.
MAGDA BUTRYM
ALEXANDER WANG
YOHJI YAMAMOTO
COPERNI
ARMARIUM
RICK OWENS
BRUNELLO CUCINELLI
PINKO
A.P.C.
BALMAIN
BENEDETTA BRUZZICHES
BRUNELLO CUCINELLI
BURBERRY
QEEBOO
CHLOÉ
SELF PORTRAIT
CHRISTIAN LOUBOUTIN
BRUNELLO CUCINELLI
BIRKENSTOCK
COPERNI
F.R.S. - FOR RESTLESS SLEEPERS
ADIDAS ORIGINALS
CHRISTIAN LOUBOUTIN
BRUNELLO CUCINELLI
K.JACQUES SAINT TROPEZ
ALBERTO BIANI
GUCCI
A.P.C.
Y-3
CHRISTIAN LOUBOUTIN
BIRKENSTOCK
CHLOÉ
19-69
COMME DES GARÇONS WALLET
NEW BALANCE
GANNI
Y-3
LACOSTE
