Customer Service

We aim to make your experience with BALLERIA seamless, elegant, and supportive — from selection to delivery and even returns.

If you need assistance, our support team is here to help with:

Order Support

• Placing a new order
  
  

• Checking delivery status
  
  

• Requesting a return or exchange
  
  

• Address or payment-related questions
  
  

Product Inquiries

• Size and fit guidance
  
  

• Availability of specific items
  
  

• Styling tips or recommendations
  
  

Returns & Refunds
You may request a return within 14 days of receiving your order. Items must be unworn and returned with original tags and packaging. Learn more on our Return Policy page or contact us directly for assistance.

How to Reach Us

• Email: info@balleria.kz
  
  

• WhatsApp: +7 777 046 6387
  
  

We aim to respond within one business day. Customer service hours: Mon–Fri, 10:00–18:00 (GMT+6).

Your comfort is our priority.
Whether you have a question, a suggestion, or need assistance — we’re here and ready to help.